Product Owner

Do you thrive at the intersection of business needs and technical solutions? We are looking for a Product Owner to manage development and operations of the customer and billing system we use. 

As a Product Owner, you will act as the vital link between business and IT, requiring a strong understanding of the business and its processes supported by the system, system functionality, user interactions, and relevant technologies, as well as an understanding of the system’s role within the broader technology  landscape. You will also take on system owner responsibilities—ensuring the system’s operational integrity, governance, compliance, and continuous improvement. In this role, you will collaborate with a wide range of business, IT, security, and compliance specialists to keep the system secure, compliant, and aligned with strategic objectives, consistently delivering maximum value to the organization. 
 
Key Responsibilities 

• Manage day‑to‑day cooperation with the system vendor to support operational needs and ongoing development 
• Proactively identify areas for development, gather feedback from stakeholders, and drive continuous improvement 
• Manage contracts, follow up costs, and handle SLA performance 
• Establish and enforce governance policies and procedures, and security controls; participate in internal and external governance forums  
• Ensure compliance, documentation, and user access management  
• Manage and define user roles and access authorizations, including responsibility for onboarding new users, updating roles, and handling role changes  
• Support GDPR requests and ensure regulatory requirements are met 
• Participate managing critical incidents 

•  A degree in information management, computer science, business, or a related field 
• Strong understanding of business processes and supporting technologies 
• Previous experience working with CRM, Billing or ERP systems is an advantage.  
• Proven experience in product or system ownership, ensuring effective IT governance, contract management, and privacy and security compliance. 
• Excellent communication and collaboration skills 
• Genuine interest in system processes and the ability to understand how the system supports end‑to‑end business workflows 
• Experience with Agile ways of working   
• Proficiency in both Finnish and English is required 

As a person you are proactive and actionoriented, taking initiative and moving things forward even when the path is not fully clear. You naturally look for ways to improve processes and outcomes, learning from both successes and setbacks. You stay resilient under pressure and handle unexpected challenges with calm and focus. Your mindset helps you keep momentum and build confidence among stakeholders. 

Our Offer 
We offer a challenging and international work environment and the possibility to work with some of the best in the field. You will be working in interdisciplinary teams and you can always count on support from committed colleagues as ‘Ask and Share’ concept is essential for the way we work. We offer attractive employment conditions (smart working, flexible working hours and a good-work-life balance) and opportunities for personal and professional development. 

Location  
Helsinki. Some travel within the Nordics may be required.
 

For more information about the position, please contact the hiring manager Elina Kortessalo +358400328345. Elina is best available for calls during the following times (EET): Jan 26th between 15-16, Jan 29th between 15-16 and Feb 3rd between13-14. For recruitment process inquiries, contact our recruiter Anna Uppström, anna.uppstroem@vattenfall.com

We welcome your application in English with a CV no later than 8 February.  Applications are reviewed continuously, so please apply early. Kindly submit your application via our website only. 

At Vattenfall, we value being active, positive, open, and safety-conscious. We are looking for employees who share our vision and can contribute to strengthening our corporate culture. We firmly believe that diversity helps build a more profitable and attractive company, and we strive to be good role models when it comes to diversity. Vattenfall actively works to ensure that all employees have the same opportunities and rights regardless of age, ethnic or cultural background, gender identity, religion/belief, sexual orientation, or disability. Read more about how we work with diversity and inclusion here.  

The security of Vattenfall and its employees is essential. For that reason, a pre-employment screening will be part of your recruitment process. The screening is based on the role you will fulfill within Vattenfall. 
 

We look forward to receiving your application! 

Vattenfall is one of Europe’s largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the UK. The Vattenfall Group has approximately 21 000 employees. We have been electrifying industries, powering homes and transforming life through innovation for more than 100 years.