IT Service Desk Technician with German

Do you find satisfaction in understanding how your technical expertise enables our business applications and by that be able to Power Climate Smarter Living?

Service Desk is an international team that is a key part of the corporate IT department . Our colleagues have an in-depth understanding of customer needs and the problems encountered when working with IT systems. We work closely with other IT departments and support the business in achieving their strategic goals.

That is why we are now looking to hire IT Service Desk Technician.

What will you do? 
 
Your tasks and responsibilities: 

• IT support for internal users with their IT related operations: accessibility, usability, hardware and software related issues
• Dealing with phone, selfservice portal and email incidents and requests from IT users within whole Vattenfall
• Analyse and remotely resolve simple and complex incidents and requests
• Identify, diagnose and resolve problems together with other support teams
• Participate in projects
• Follow the implemented processes (ITIL) and internal routines
• Contribute to continuous improvement of our daily work

Location 
We work in a hybrid way. Onboarding (2 weeks) takes place at the office in Katowice, and then we meet at the office approximately twice a month.

Who are you? 

An IT Service Desk Technician has a thorough understanding of client related issues, but is also able to troubleshoot issues together with client development, network, datacenter or application teams. You will bring very high degree of customer orientation and cooperation as well as very good communication skills.

Next to this you bring: 

• very good German skills, both written and spoken
• good English skills, both written and spoken
• experience in customer support is an asset
• basic IT knowledge
• ability to work independently in an international team, but also able to organize/coordinate work with others
• pro-active behaviour, take initiatives to improve our daily work
• willingness to travel internationally

Our offer 
Good remuneration, a challenging and international work environment, and the possibility to work with some of the best in the field. You will be working in interdisciplinary teams and you can always count on support from committed colleagues. We offer attractive employment conditions and opportunities for personal and professional development. 

More Information 
We welcome your application in English. We kindly request that you do not send applications by any means other than via our website as we cannot guarantee that we will be able to process applications that are not made via our website. 
 
For more information about the recruitment process you are welcome to contact our recruiter Marta Jura  via e-mail: marta.jura@vattenfall.com. 

At Vattenfall we are convinced that diversity contributes to build a more profitable and attractive company and we strive to be good role model regarding diversity. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability or sexual orientation. 

The security of Vattenfall and its employees is essential. For that reason, a pre-employment screening will be part of your recruitment process. The screening is based on the role you will fulfill within Vattenfall. The screening will be performed by a third party, Validata.
 
We look forward to receiving your application! 

Vattenfall is a European energy company with approximately 20 000 employees. For more than 100 years we have electrified industries, supplied energy to people’s homes and modernized our way of living through innovation and cooperation. We now want to make fossil-free living possible within one generation. To be able to reach this ambitious goal we are looking for talented individuals who, in addition to their passion for their own role, also have strong team spirit and want to contribute to supporting a meaningful corporate mission.