Monitoring Operator

About the job

Are you looking for the next step in your career and contributing to a fossil free future at the same time?  



We are now looking for an IT Specialist - Monitoring Operator in Gliwice. 

 

What will you do? 

• Handle variety of requests/events related to incidents occurring in IT environment
• Perform operations and health-checks that are based on well-documented procedures
• Work with cutting-edge and well renowned monitoring tools
• Provide assistance with generating various reports from infrastructure devices
• Cooperation with first line of support (ServiceDesk) and third line of support  to ensure fast and effective issue/incident resolution.
• Analyse and remotely resolve incidents
• Identify, diagnose and resolve problems together with other support teams
• Participate in projects
• Follow the implemented processes (ITIL)
• Contribute to continuous improvement of our daily work and processes

Location  

Katowice or Gliwice

Your profile

Your profile



You as an IT Specialist have a thorough understanding of IT related issues, but you are also able to troubleshoot issues together with client development, network, datacentre or application teams.



Next to this you bring:

• Basic understanding of network, servers and application environments
• ITIL v3 Foundation certified is a plus or experience in working with ITIL processes
• Very good command of English
• Pro-active behaviour, take initiatives to improve our daily work
• Willingness to travel internationally 
• Readiness for a shift work (including weekends/holidays)

Additional information

Our offer 
Good remuneration, a challenging and international work environment, and the possibility to work with some of the best in the field. You will be working in interdisciplinary teams and you can always count on support from committed colleagues. We offer attractive employment conditions and opportunities for personal and professional development. 

More Information 
We welcome your application in English. We kindly request that you do not send applications by any means other than via our website as we cannot guarantee that we will be able to process applications that are not made via our website. 
 
For more information about the recruitment process you are welcome to contact our recruiter Marta Jura via e-mail: marta.jura@vattenfall.com. 

At Vattenfall we are convinced that diversity contributes to build a more profitable and attractive company and we strive to be good role model regarding diversity. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability or sexual orientation. 

The security of Vattenfall and its employees is essential. For that reason, a pre-employment screening will be part of your recruitment process. The screening is based on the role you will fulfill within Vattenfall. The screening will be performed by a third party, Validata.
 
We look forward to receiving your application! 

About the company

Vattenfall is a European energy company with approximately 21 000 employees. For more than 100 years we have electrified industries, supplied energy to people’s homes and modernized our way of living through innovation and cooperation. We are looking for talented individuals who, in addition to their passion for their own role, also have strong team spirit and want to contribute to supporting a meaningful corporate mission.