Operational Delivery Coordinator

Job Description

Join Us in Shaping a Fossil-Free Future

Do you want to take on a critical challenge and help shape the future? At Vattenfall IT, we are committed to achieving fossil-free living within one generation—and we need skilled, driven, and innovative people like you to make it happen.

We ensure the seamless operation of revenue-critical systems, even in the face of challenges like hurricanes, bandwidth outages, and configuration errors. If you thrive on solving technical challenges and continuously improving service delivery, we want you on our team.

Your Role:

As an Operational Delivery Coordinator (ODC), you will play a key role in managing and optimizing business application operations. Your focus will be on ensuring timely, budget-friendly, and high-quality service delivery while maintaining compliance with application specifications and service level agreements (SLAs).

Key Responsibilities:

• Ensure smooth application operations, meeting SLA targets and driving continuous improvements.
• Act as a key stakeholder in defining and updating SLAs.
• Manage escalations for critical incidents and requests, ensuring compliance with relevant controls.
• Lead audits and represent operational aspects in internal and external audit meetings.
• Develop and maintain a Service Improvement Plan (SIP) aligned with the System Owner’s requirements.
• Optimize system setups, including upgrades, support packs, and patching, to meet consumer needs.
• Collect and communicate improvement suggestions to relevant stakeholders.
• Monitor and manage the annual run cost budget for application services.
• Ensure ITIL-compliant processes are followed across operations.
• Strengthen stakeholder relationships and enhance satisfaction with Vattenfall IT deliverables.
• Coordinate maintenance activities for applications during the production phase.
• Maintain technical documentation and create stakeholder communication plans.
• Foster strong collaborations between internal and external stakeholders.

Location  

Katowice or Gliwice

Qualifications

Who are you? 

As our Operational Delivery Coordinator your Must-Haves are:

• General knowledge of IT middleware and infrastructure.
• Strong planning, communication, negotiation, and teamwork skills.
• Security-conscious and process-oriented mindset.
• Experience in application operations management and SLA fulfilment.
• Ability to handle escalations and participate in audits.
• Familiarity with ITIL processes and service improvement plans.
• Strong stakeholder management and relationship-building abilities.

Next to this you bring:

• Knowledge of Agile methodology.
• Experience working with virtual teams.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and manage multiple tasks effectively.

This is your opportunity to drive operational excellence, improve efficiency, and support Vattenfall IT in delivering world-class solutions.

We look forward to welcoming you to our team!

Additional Information

Our offer 
Good remuneration, a challenging and international work environment, and the possibility to work with some of the best in the field. You will be working in interdisciplinary teams and you can always count on support from committed colleagues. We offer attractive employment conditions and opportunities for personal and professional development. 

More Information 
We welcome your application in English. We kindly request that you do not send applications by any means other than via our website as we cannot guarantee that we will be able to process applications that are not made via our website. 
 
For more information about the recruitment process you are welcome to contact our recruiter Lukas Berthold via e-mail: lukas.berthold@vattenfall.de

At Vattenfall we are convinced that diversity contributes to build a more profitable and attractive company and we strive to be good role model regarding diversity. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability or sexual orientation. 

The security of Vattenfall and its employees is essential. For that reason, a pre-employment screening will be part of your recruitment process. The screening is based on the role you will fulfill within Vattenfall. The screening will be performed by a third party, Validata.
 
We look forward to receiving your application! 

Company Description

Vattenfall is a European energy company with approximately 21 000 employees. For more than 100 years we have electrified industries, supplied energy to people’s homes and modernized our way of living through innovation and cooperation. We are looking for talented individuals who, in addition to their passion for their own role, also have strong team spirit and want to contribute to supporting a meaningful corporate mission.