Process Manager Billing & Dunning

Are you ready to play a key role in building scalable and reliable processes that support the growth of E-Mobility across Europe? Join Vattenfall InCharge as a Process Manager Billing & Dunning.

At Vattenfall, our Business Unit E-Mobility is rapidly scaling public charging solutions across Europe. As the market evolves from expansion to mass adoption, strong end-to-end processes, a consistent customer experience, and financial reliability are becoming critical success factors.

In this role, you take full ownership of the European billing and dunning process. You operate at the intersection of strategy and execution, connecting stakeholders across operations, finance, and customer service. You translate local needs into clear priorities, act as the single point of accountability, and drive standardisation, digitalisation, and continuous improvement across markets. At the same time, you lead international decision-making and ensure consistent rollout of process changes across Europe.

What will you do?

• Own and steer the end-to-end European billing and dunning process
• Monitor and improve performance using KPIs such as first-time-right, lead time, and quality
• Drive and implement improvements to achieve operational excellence
• Define, standardise, and safeguard processes and governance
• Translate strategy into scalable initiatives and concrete improvements
• Lead international decision-making on process changes
• Roll out process improvements consistently across European markets
• Drive digitalisation, automation, and the development of self-service solutions

Who are you?

You are a strong and independent process professional who is comfortable operating in an international environment. You combine analytical thinking with a pragmatic mindset and are able to drive change across multiple stakeholders and countries.

You bring:

• 5+ years of experience in process management within an international context
• Solid knowledge of billing and financial processes
• Strong skills in change management
• Experience with KPI-driven performance management
• Excellent stakeholder management and decision-making skills
• The ability to work effectively across cultures, with flexibility to travel occasionally
• Experience with Microsoft Dynamics and SAP BRIM is a plus
• Fluency in English

Our Offer 
We offer a challenging and international work environment and the possibility to work with some of the best in the field. You will be working in interdisciplinary teams and you can always count on support from committed colleagues as ‘Ask and Share’ concept is essential for the way we work. We offer attractive employment conditions (smart working, flexible working hours and a good-work-life balance) and opportunities for personal and professional development. Click here for further information.  

Location  
Solna

For more information about the recruitment process you are welcome to contact our recruiter alisa.roo@vattenfall.com
Trade union representatives in Sweden: Anders Bohlin (Unionen), Juha Siipilehto (SEKO), Christer Gustafsson (Ledarna) and Marika Westman (Akademikerna). To get in contact with the representatives, please call Vattenfall´s switchboard +46 8 739 50 00. 

We welcome your application in English no later than June 26th. We kindly request that you do not send applications by any means other than via our website and that you refrain from submitting a cover letter with your application. You apply quickly and easily by answering screening questions and attaching your CV.

As this is an international role, we kindly ask you to submit your CV and answer the screening questions in English. This helps us assess your application fairly. Unfortunately, we are unable to review applications submitted in other languages.
 
At Vattenfall, we value being active, positive, open, and safety-conscious. We are looking for employees who share our vision and can contribute to strengthening our corporate culture. We firmly believe that diversity helps build a more profitable and attractive company, and we strive to be good role models when it comes to diversity. Vattenfall actively works to ensure that all employees have the same opportunities and rights regardless of age, ethnic or cultural background, gender identity, religion/belief, sexual orientation, or disability. Read more about how we work with diversity and inclusion here.  

The security of Vattenfall and its employees is essential. For that reason, a pre-employment screening will be part of your recruitment process. The screening is based on the role you will fulfill within Vattenfall. 

Working at Vattenfall means working with critical societal infrastructure. Therefore, many of our positions are security-classified, and you may be required to fill a wartime posting. If this position is security-classified, a security clearance will be carried out before employment, in accordance with the Security Protection Act. Any potential wartime posting will be based on the employment contract and the Total Defence Service Act.

We look forward to receiving your application! 

Vattenfall is one of Europe’s largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the UK. The Vattenfall Group has approximately 21 000 employees. We have been electrifying industries, powering homes and transforming life through innovation for more than 100 years.