Customer relations & engagement

5 jobs

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A new energy landscape is emerging, and enabling our customers to make the most of that change is vital to Vattenfall’s continued success.

You’ll help us find innovative ways to listen, understand and engage with customers, ensuring their personal journey to fossil-free is as simple and enjoyable as possible.

What do we do within this expertise?

Marketing & Sales

Enabling choice

If you think a job in Marketing & Sales at Vattenfall is just about selling energy, think again. Customers want choice on how they use and generate energy and you’ll be helping them find the right solutions to accelerate their shift to climate smarter living.

Understanding needs

Your passion for really getting close to the customer will help us understand and exceed their expectations. As a Marketing Specialist, your experience of using customer data and insight will help develop innovative strategies.

Your teamworking superpowers will inspire colleagues in the delivery of highly effective, multi-channel campaigns. Your customer experience expertise means that as a Customer Journey Expert you’ll identify ways we can improve our digital communication and sales processes as well generating and nurturing leads.

Innovation & Analytics

Data-driven innovation

With millions of customers we have access to huge quantities of information, and your challenge is to find the best ways to harness it to get better insight into consumption patterns, improve our service and ensure we innovate in a way which delights our customers.

Providing deep insight

As ever-greater quantities of information are generated, your skills in cutting through complex data sets means that as a Customer Insight Analyst you’ll be able to identify new business opportunities.

Your marketing or product development experience could see you as a Product Manager, developing new products and ways to engage customers with them. As a User Experience Designer you could be working on ways to combine chatbot technology with our digital channels to help customers quickly get the answers they are looking for, at any time of day.

Customer engagement

Living the brand

Customers increasingly want to choose how and when they contact us, whether it is by phone, chat, email or self-service. As a natural people-person, you’ll want to help solve problems for customers and enable them to find ways to improve their day-to-day life.

Energy the customer’s way

Whether it’s a query over a bill or talking through options on how they can reduce their energy costs, your customer service superpowers will help deliver positive outcomes. As a Customer Experience Lead you’ll be focused on how we can deliver a great experience at every step, and support teams across the business to implement improvements. As a Customer Interaction Officer you will be continually using the latest digital tools to analyse feedback, seeing how we can do things better and implementing improvements.

What do we do within this expertise?

Enabling choice

If you think a job in Marketing & Sales at Vattenfall is just about selling energy, think again. Customers want choice on how they use and generate energy and you’ll be helping them find the right solutions to accelerate their shift to climate smarter living.

Understanding needs

Your passion for really getting close to the customer will help us understand and exceed their expectations. As a Marketing Specialist, your experience of using customer data and insight will help develop innovative strategies.

Your teamworking superpowers will inspire colleagues in the delivery of highly effective, multi-channel campaigns. Your customer experience expertise means that as a Customer Journey Expert you’ll identify ways we can improve our digital communication and sales processes as well generating and nurturing leads.

Data-driven innovation

With millions of customers we have access to huge quantities of information, and your challenge is to find the best ways to harness it to get better insight into consumption patterns, improve our service and ensure we innovate in a way which delights our customers.

Providing deep insight

As ever-greater quantities of information are generated, your skills in cutting through complex data sets means that as a Customer Insight Analyst you’ll be able to identify new business opportunities.

Your marketing or product development experience could see you as a Product Manager, developing new products and ways to engage customers with them. As a User Experience Designer you could be working on ways to combine chatbot technology with our digital channels to help customers quickly get the answers they are looking for, at any time of day.

Living the brand

Customers increasingly want to choose how and when they contact us, whether it is by phone, chat, email or self-service. As a natural people-person, you’ll want to help solve problems for customers and enable them to find ways to improve their day-to-day life.

Energy the customer’s way

Whether it’s a query over a bill or talking through options on how they can reduce their energy costs, your customer service superpowers will help deliver positive outcomes. As a Customer Experience Lead you’ll be focused on how we can deliver a great experience at every step, and support teams across the business to implement improvements. As a Customer Interaction Officer you will be continually using the latest digital tools to analyse feedback, seeing how we can do things better and implementing improvements.

You’ll be finding new ways to exceed customer expectations.

What we offer

  • Opportunity to apply new technologies to benefit customers
  • Dynamic and fun working environment
  • Ability to work on digital services to support new products
  • Strong team culture but ability to work on your own initiative
  • Attractive benefits package
  • Opportunity for personal and professional development
  • Project: Chatbot Nina
  • Team: Digital Acceleration

Digital employee helps customers around the clock

Our chatbot Nina is rapidly learning how to recognize and answer many of the questions our customers need answers to.